Airbnb Cleaning FAQ
Home Glow Cleaners provides specialized Airbnb cleaning packages designed to give both property owners and guests a seamless experience. We offer three service levels:
- Basic Cleaning (standard cleaning, linen change—client provides linens)
- Cleaning with Laundry Service (we wash and rotate 2–3 sets of client-provided linens)
- Cleaning with Hotel-Style Linen Packages (we supply fresh, hotel-quality linens so you don’t need to provide any)
Our goal is to ensure your Airbnb listing is always tidy, welcoming, and perfectly staged for every new arrival.
Yes. We know coordinating access for cleaning can be a hassle, so Home Glow Cleaners offers key pick-up and drop-off services. We can retrieve the keys from a prearranged spot or reception area, complete the cleaning, and return the keys promptly—saving you time and ensuring a secure handover.
Absolutely. We understand that urgent bookings or unexpected changes happen. Home Glow Cleaners is flexible and can often handle same-day services. Although we recommend booking at least one day in advance to guarantee availability, we do our best to accommodate urgent requests whenever possible.
Our standardized Airbnb cleaning checklist covers essential tasks like disinfecting kitchens and bathrooms, vacuuming carpets, mopping hard floors, wiping countertops, dusting surfaces, changing linens, re-staging furniture, and emptying trash. We also clean mirrors, toilets, showers, and bathtubs. Our detailed approach ensures every corner of your property is spotless before guests arrive.
Absolutely. Every member of our cleaning team at Home Glow Cleaners is fully insured, vaccinated, and has undergone a thorough police background check. This process ensures safety and peace of mind for our Airbnb hosts.
Yes. We prioritize the health of our clients, guests, and the environment. Home Glow Cleaners uses environmentally friendly, non-toxic cleaning products whenever possible. We also strive to conserve water and reduce waste while delivering a top-notch cleaning experience.
We schedule cleaning duration based on the property’s size and unique requirements:
- 1 hour: 1 bedroom with bathroom or up to 2 bedrooms with 1 bathroom
- 1 hour 30 minutes: 2 bedrooms with 1 bathroom (deep cleaning needs)
- 2 hours: 3 bedrooms with 1 bathroom plus extra areas
- 2 hours 30 minutes: 4 to 5 bedrooms with 1 bathroom
- 3 hours: Larger properties needing additional services
These guidelines help Home Glow Cleaners allocate the right amount of time and staff.
Yes. We supply general amenities such as tea, coffee, sugar, salt, and pepper. We also include a Bathroom Pack with shampoo, conditioner, body wash, and toilet paper, and a Kitchen Pack with sponges, bin liners, dishwashing powder/tablets, and laundry powder. By offering these essentials, Home Glow Cleaners helps create a hassle-free experience for both you and your guests.
We stand behind our Airbnb cleaning quality. If a guest is unhappy with our service or if you receive complaints that lead to booking cancellation due to cleaning issues, Home Glow Cleaners will waive the cleaning fee. This guarantee reflects our commitment to ensuring your Airbnb maintains a high standard and keeps guests satisfied.
It depends on the service package you choose. With our Cleaning with Laundry Service, we’ll wash and rotate the linens you provide. For the Hotel-Style Linen Package, Home Glow Cleaners brings along fresh, high-quality linens every time, so you never have to worry about laundering or storing extra bedding.
We believe in open, consistent communication. Once we finish cleaning and re-staging your Airbnb, we can send you updates, photos, or reports through WeChat, Email, WhatsApp, or any other preferred channel. This way, you’ll know the property is guest-ready without having to be on-site.
Yes. We understand that every Airbnb property is unique. You can customize tasks, specify certain areas that need extra attention, or add additional services like disinfection or fridge cleaning. Home Glow Cleaners is happy to tailor each visit to your property’s particular needs, ensuring your space meets the high standards you expect.
FAQ's For Housekeeping Service
Home Glow Cleaners offers comprehensive housekeeping for hotels and serviced apartments. Our team handles daily or scheduled room cleaning, common area upkeep, linen changes, dusting, mopping, vacuuming, bathroom sanitation, trash removal, and more. We tailor each housekeeping plan to suit the property’s size, layout, and specific requirements.
Yes. We provide daily cleaning, weekly services, or any customized frequency you need. Home Glow Cleaners works closely with property managers to create a convenient housekeeping schedule that ensures rooms and shared spaces remain clean without disrupting guests or residents.
We coordinate closely with management to maintain an efficient linen rotation. We can either use your existing linen supply or provide high-quality hotel-style linens if requested. Home Glow Cleaners also replenishes essential amenities, such as toiletries and bathroom supplies, to keep your property well-stocked and guest-ready.
Absolutely. Each member of Home Glow Cleaners’ housekeeping team has undergone thorough training to meet our high standards of quality. They are fully insured and have passed police background checks. We want our clients to feel confident knowing their premises are in trustworthy hands.
We maintain consistency by using detailed cleaning checklists for every room type. Our supervisory team conducts regular quality inspections and gathers feedback from property managers or residents. Home Glow Cleaners always invests extra time to tackle overlooked areas, ensuring guests or tenants enjoy a pristine, welcoming environment.
Yes, we encourage it. Home Glow Cleaners understands that different properties have unique needs. We work with you to develop a personalized checklist addressing specific tasks, special requests, or areas that need extra attention. This approach ensures each hotel or apartment remains clean and comfortable for everyone.
Yes. We prioritize sustainability and use eco-friendly, non-toxic cleaners that protect both guests and the environment. Additionally, we employ practices that help minimize water usage, reduce waste, and maintain a healthier indoor environment for all.
Home Glow Cleaners is flexible. Whether you need an unscheduled cleaning due to a VIP arrival or a quick turnaround for a high-occupancy period, we strive to accommodate urgent requests. Simply get in touch with us by phone or email, and we’ll work out the soonest possible timeframe to fulfill your needs.
We plan our housekeeping rounds during times that create the least inconvenience—often when guests are out or at set times agreed upon by property managers. Home Glow Cleaners values communication, so we’re always ready to adjust our timings in response to occupancy trends or special events.
Home Glow Cleaners carries public liability insurance to cover potential damages or accidents. Should an incident occur, we promptly inform the property manager, assess the situation, and handle any repairs or replacements as needed. We believe in full transparency and work to resolve issues quickly and professionally.
FAQ for Other Cleaning Services
Our End-of-Lease cleaning is a thorough service tailored to meet real estate or property manager standards. It typically includes cleaning the kitchen (ovens, stovetops, cabinets), bathrooms (toilets, showers, tubs), floors (vacuuming and mopping), windows, and common areas. We also pay special attention to details like removing cobwebs, wiping down baseboards, and dusting blinds to leave the property in pristine condition.
We primarily serve the Canberra region in the Australian Capital Territory (ACT). Whether you need End-of-Lease cleaning, Office cleaning, Gym cleaning, School cleaning, or any other type of specialized service, we are happy to help within this area.
Yes. If the property manager or landlord raises any cleaning-related concerns or something is missed, we will revisit the property within one week to rectify the issues at no extra cost. Our goal is to help you secure the full return of your bond whenever possible.
Absolutely. Our Move-In/Move-Out cleaning is designed to prepare a property before you settle in or after you move out. For those moving in, we make sure the new space is fresh, sanitized, and ready for unpacking. For those moving out, we leave everything spotless so you can hand over the keys without worrying about lingering messes.
We offer flexible cleaning plans for commercial spaces, including offices, schools, and gyms. Our services can be scheduled daily, weekly, or monthly depending on your preferences. We handle tasks like trash removal, floor cleaning, surface wiping, restroom sanitation, and more. Commercial cleaning rates start at $65 per hour.
Yes. Our carpet steam cleaning service is available for domestic and commercial clients. We use high-quality equipment to deep-clean carpets, remove stains, and eliminate odors. The result is a refreshed, hygienic environment for both homes and businesses.
We do. Window cleaning is available as a standalone service or can be part of a broader cleaning package. We remove smudges, watermarks, and dirt from windows, ensuring you get a clear, streak-free finish. Let us know if you have special requirements such as difficult-to-reach or high-rise windows.
We provide thorough oven cleaning, removing grease buildup and burnt-on residues to restore a fresh, hygienic cooking space. We also tackle other detailed kitchen tasks, including cleaning stovetops, microwaves, range hoods, and cabinetry. These can be booked as part of a complete cleaning session or as an individual service.
We offer weekly, fortnightly, monthly, or custom cleaning schedules based on what works best for you. Whether you need ongoing house cleaning, a one-time spring clean, or occasional deep cleans, our team can adjust to your preferred frequency and scope of work.
Regular cleaning typically focuses on essential, recurring tasks such as vacuuming, mopping, wiping surfaces, and disinfecting bathrooms and kitchens. Spring cleaning goes a step further by addressing areas often overlooked in routine upkeep—like cleaning inside cabinets, scrubbing grout, washing windows, or deep-cleaning behind appliances. If you want a more intense refresh, spring cleaning is a great choice.
We recommend booking at least one day in advance to secure a timeslot. Once your appointment is confirmed, you can contact us by phone or email to reschedule or cancel. We do our best to accommodate changes, understanding that plans can shift unexpectedly.
Yes. We can integrate sanitation or disinfection solutions into any of our residential or commercial cleaning services. This is particularly useful for high-traffic environments like gyms or schools, or during times when extra precaution is necessary to maintain a safe and healthy space.
We accept bank transfers and cash payments. For larger projects, we do require a deposit, and we also offer payment plans if needed. This approach helps both parties plan ahead and ensures a smooth process from start to finish.
We pride ourselves on our meticulous attention to detail, flexible scheduling, and willingness to spend the extra time needed to deliver outstanding results. Our standardized checklists ensure nothing is overlooked, and our commitment to revisiting any missed areas at no extra cost gives clients peace of mind. Whether you’re a homeowner, a tenant, or a business owner, Home Glow Cleaners is dedicated to providing a quality-driven, customer-focused cleaning experience.
